Academic Complaints
Grievance/Complaint Protocol
Grievance/Complaint and Academic Complaint Protocol The administration, faculty, and staff of Eastern International College maintain an open-door policy for students to voice their concerns or complaints. Any student who has a grievance or complaint should follow the grievance protocol, as outlined below:
- Level 1: The student attempts to handle the grievance with the applicable official or faculty member in a respectful and professional manner.
- Level 2: If the grievance cannot be settled at this level, the student may request, in a formal written correspondence, intervention from the Dean of Academic Affairs, the Campus Director, the Program Dean or his/her designee.
- Level 3: If the Program Dean or designee cannot resolve the grievance, the Dean of Academic Affairs may convene a committee to review the grievance. At that time, the student who filed the grievance will be required to submit another formal written correspondence along with all supporting documentation to request a committee review. The Dean of Academic Affairs or Campus Director reserves the right to require that the student appear in person if the committee decides it is necessary. The Dean of Academic Affairs informs the student of the committee’s decision. The decision of the Dean of Academic Affairs, in consultation with the College President, is final.
- Level 4: If a student does not feel that the College has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. The Student Complaint Procedure is as follows:Student Complaint Procedure Eastern International College has an open-door policy for student queries. As such, the College believes that most complaints can be resolved by addressing the person or persons involved. In cases where this is not possible, the College seeks to maintain open avenues for students who wish to lodge a complaint on issues that do NOT include discrimination and harassment, grading, and student conduct. The complaint can be escalated to the individual’s or department supervisor. In extraordinary cases where this does not resolve the matter, the student complaint procedure outlined below may assist in a resolution.
Eastern International College participates in Federal student aid programs that are authorized under Title IV of the Higher Education Act of 1965. Participating institutions must be legally authorized to operate within the state in which it is located. 34 CFR § 600.9 requires states to have a “process to review and appropriately act on complaints concerning the institution including enforcing applicable State laws.” 34 CFR § 668.43(b) requires that institutions.
“make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution’s accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State of icial or agency that would appropriately handle a student’s complaint.”
To comply with this regulation, Eastern International College provides the following information to our prospective and current students:
- New Jersey State Authorizing Entity The Office of Secretary of Higher Education PO Box 542 Trenton, NJ 08625-0542 www.state.nj.us/
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- College Accrediting Agency 46 Middle States Commission on Higher Education 1007 North Orange Street, 4th Floor, MB #166 Wilmington, DE 19801 Telephone: (267) 284–5011 www.msche.org
- Students have the right to file a complaint with the U.S. Department of Education concerning alleged failures by the College to comply with the requirements of FERPA.
Contact: Family Policy Compliance Office U.S. Department of Education 400 Maryland Avenue, SW Washington, DC 20202