Academic Complaints

Grievance/Complaint Protocol

Grievance/Complaint and Academic Complaint Protocol The administration, faculty, and staff of Eastern International College maintain an open-door policy for students to voice their concerns or complaints. Any student who has a grievance or complaint should follow the grievance protocol, as outlined below:





Eastern International College participates in Federal student aid programs that are authorized under Title IV of the Higher Education Act of 1965. Participating institutions must be legally authorized to operate within the state in which it is located. 34 CFR § 600.9 requires states to have a “process to review and appropriately act on complaints concerning the institution including enforcing applicable State laws.” 34 CFR § 668.43(b) requires that institutions.


“make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution’s accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State of icial or agency that would appropriately handle a student’s complaint.”
To comply with this regulation, Eastern International College provides the following information to our prospective and current students:




Contact: Family Policy Compliance Office U.S. Department of Education 400 Maryland Avenue, SW Washington, DC 20202